AI assistants & agents
Role-specific assistants and agents for customer service, operations, knowledge and employee productivity.
AI & Automation
AI & intelligent automation that works inside the business
Move beyond disconnected AI experiments. We design AI around real work: your systems, data, rules, approvals, documents, customer journeys and operational controls.
What we deliver
Put AI where it creates measurable value
The strongest AI use cases remove friction from a value flow. We start with the work itself, then decide where deterministic automation, generative AI, agents or human judgement should sit.
Workflow orchestration
Connect email, CRM, calendars, forms, APIs and enterprise tools into controlled end-to-end processes.
Knowledge & RAG
Ground responses in approved enterprise knowledge with retrieval, permissions and traceability.
Document intelligence
Extract, classify, validate and route information from CVs, invoices, forms and reports.
AI integration
Embed model capabilities into existing applications and workflows rather than creating isolated tools.
AI operations & governance
Monitoring, evaluation, access controls, cost management and continuous improvement.
What we deliver
Practical AI for growth businesses
Smaller organisations often have the clearest automation opportunities: repeated enquiries, manual data entry, follow-ups, scheduling, document processing and reporting. We target those workflows first so value is visible quickly.
Sales & CRM automation
Lead capture, qualification, CRM updates, follow-ups and meeting booking.
Recruitment operations
CV intake, candidate matching, communications, scheduling and status updates.
Service operations
Inbox classification, knowledge answers, ticket routing, escalation and reporting.
Start a conversation
Bring us the business problem, delivery constraint or technology challenge.
We will help frame the outcome, identify the right capability and propose a practical route from discovery to production.
Talk to Steel Ford Consulting